FAQ: Resellers

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Resellers

1. What modules do you support?
2. Can we mark up your services?
3. Do you sell software?
4. What industries have you worked with?
5. Will you go on sales calls with us?
6. Can you help support our clients who are already using the software?

General Information

1. What geographic locaction do you serve?
2. What are your fees?
3. How long have you been in business?
4. Do you provide remote support?
5. Do you offer classroom training?
6. Can you customize Sage 100 ERP?

Resellers

1. What modules do you support? (back to questions)

   General Ledger Accounts Receivable Accounts Payable Bank Reconciliation Payroll Sales Order Inventory Management Purchase Order	Bar Code Bill of Materials BizNet® BizInsight™ Job Cost Crystal Reports ® Microsoft FRx Desktop Visual Importer Custom Office
   Return Merchandise Authorization (RMA)

2. Can we mark up your services? (back to questions)

   We prefer to bill clients directly, though we can be flexible. Call to discuss options.

3. Do you sell software? (back to questions)

   No, we provide support only. Our clients retain their relationship with their software resellers.

4. What industries have you worked with? (back to questions)

   We have clients in distribution, manufacturing, hotel management, entertainment, and professional services organizations.

5. Will you go on sales calls with us? (back to questions)

   We occasionally make sales calls, but prefer conference calls with the reseller and the client. If your client has specific concerns or requirements, we're happy to prepare sample data or forms to show them that Sage 100 will work for them.

6. Can you help support our clients who are already using the software? (back to questions)

   Yes, we specialize in helping people who already have the software installed. We start with an onsite visit to discuss their expectations of the software, and to review the current setup. We make recommendations, provide additional training, modify forms and create reports - whatever is necessary to make Sage 100 work for them.

General Information

1. What geographic location do you serve? (back to questions)

   We're located in Palos Verdes. While most of our clients are in the LA and Orange County areas, we have no geographic restrictions, and currently support clients in Arizona, Washington and Tennessee.

2. What are your fees? (back to questions)

   We bill by the hour, with a 2-hour onsite minimum. We charge for ½ travel time. We require a retainer from new clients. Please call to discuss rates.

3. How long have you been in business? (back to questions)

   We've been supporting the users of various accounting packages since 1984 and the users of Sage 100 since 1990.

4. Do you provide remote support? (back to questions)

   We provide remote support to current clients on our prepaid support program using a remote control screen sharing tool.

5. Do you offer classroom training? (back to questions)

   We provide training tailored to your specific needs, and develop procedures and processes specific to your organization. We provide custom onsite training, usually for one or two users at a time. We are happy to provide custom onsite classroom training when required. We can recommend several good Authorized Training Centers for standardized Sage 100 training. However, we find onsite training using your own data, systems and processes to be more effective. Training happens at all stages of the conversion—the initial discussions, during the software installation, while customizing forms and of course during the data entry. It continues as long as you use the software.

6. Can you customize Sage 100? (back to questions)

   We can tailor Sage 100 to your requirements, creatively using the options built in to the systems. We also use Microsoft Access linked to Sage 100 to provide additional capabilities that aren't built into the software, such as Bills of Lading. We do not modify the Sage 100 programs. We can work with Master Developers to modify the software, but rarely suggest it, as the cost of updating the modifications with each new release of Sage 100 can be expensive.