FAQ: General Information

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1. What geographic locaction do you serve?
2. What are your fees?
3. How long have you been in business?
4. Do you provide remote support?
5. Do you offer classroom training?
6. Can you customize Sage 100?

1. What geographic locaction do you serve? (back to questions)

   While most of our clients are in the LA and Orange County area, we have no geographic restrictions, and currently support clients in Arizona, Nevada and Tennessee.

2. What are your fees? (back to questions)

   We bill by the hour, with a 2-hour onsite minimum. We charge for ½ travel time. We require a retainer from new clients. Please call to discuss rates.

3. How long have you been in business? (back to questions)

   We've been supporting the users of various accounting packages since 1984 and the users of Sage 100 since 1990.

4. Do you provide remote support? (back to questions)

   We provide remote support to current clients on our prepaid support program using a remote control screen sharing tool.

5. Do you offer classroom training? (back to questions)

   We provide training tailored to your specific needs, and develop procedures and processes specific to your organization. We provide custom onsite training, usually for one or two users at a time. We are happy to provide custom onsite classroom training when required. We can recommend several good Authorized Training Centers for standardized Sage 100 training. However, we find onsite training using your own data, systems and processes to be more effective. Training happens at all stages of the conversion—the initial discussions, during the software installation, while customizing forms and of course during the data entry. It continues as long as you use the software.

6. Can you customize Sage 100? (back to questions)

   We can tailor Sage 100 to your requirements, creatively using the options built in to the systems. We also use Microsoft Access linked to Sage 100 to provide additional capabilities that aren't built into the software, such as Bills of Lading. We do not modify the Sage 100 programs. We can work with Master Developers to modify the software, but rarely suggest it, as the cost of updating the modifications with each new release of Sage 100 can be expensive.